Tag Archives: vickery park


If you read my review of Vickery Park last week, you undoubtably can tell that customer service is incredibly important to me when reviewing a bar.  That being said, I have to give props to the owner of Vickery Park for his stellar follow-up.

He contacted me soon after I posted my review to see what he could do to “make up for” my experience.    Not only did he offer to take care of the drinks upon my next visit, but he assured me that he spoke with his staff to make sure they were educated in how to handle the situation more appropriately if it arose again.  While I don’t think I’ll collect on the free drink offer on my next visit to his establishment, I greatly appreciate his olive branch!

Nice work, guy!  🙂

vickery park

Alas, the time has come to write another less-than-positive review – but this one is still nowhere close to as bad as Elbow Room.  I will try to be fair.

Each and every time I drive down Henderson, the patio of Vickery Park calls my name; it’s spacious and usually boasts a decent crowd.  The patio has to be one of the best in Dallas.  While I’ve had drinks here on weekends, this is the first time I’ve really hung out in the bar and spent an evening taking it in.

Our waitress was friendly, sweet, and prompt with our food and drink.  The food was really good and was a little bit too fancy for it to be classified as typical bar food.  It just so happened that Mondays are buy one sandwich, get one free – what a deal!  The atmosphere is incredibly laid back and the music is great.  The owner (who works behind the bar, also) loads her iPod up with her favorites and presses play.

However, they apparently do not go by, nor teach their staff, the familiar adage, “The customer is always right.”  At the end of our meal and after a couple rounds of birthday shots, our checks came and we were nearly positive that we had less drinks than were billed.  We asked our waitress and she was incredibly defensive while we were quite calm – whether we were wrong or right, the proper response for someone in the service industry would be, “I apologize for the confusion, let me look into it at the bar.”

She got the owner/bartender involved and she wasn’t any more helpful than the waitress.  At least appease the customer by being nice and not by listing your credentials or telling them they shouldn’t argue two drinks because they already got something else for free (mind you: it was buy one, get one free sandwich night).

Once again, whether I was wrong or right, there is no need to be nasty to a customer.  I paid for the extra drinks mainly because I didn’t want to fight with the staff anymore … but let’s just say, if we had all the drinks we were billed for, we may have at least gotten a buzz.

Even with the bad taste the small tiff left in my mouth, I will be back to Vickery Park to try the all you can eat mussels and relax on their porch (the mussels are meant to be some of the best in the city!).

Drink strength: 2.5 
Overall: 3.7 (I give them this many merely for the food and atmosphere)

Vickery Park
Dallas location: 2810 North Henderson Avenue | (214) 827-1433 
Plano location: 1011 East 15th Street | (972) 423-6205

Monday | buy one sandwich, get one free
Tuesday | all you can eat mussels for $15
Wednesday | 1/2 price bottles of wine when you order a cheese plate or a large order of mussels

Monday-Friday | 4-7 p.m. | $1 off domestics, wells, and drafts
Saturday & Sunday | 11 a.m. – 3 p.m. | $10 carafes of mimosas, bloody marys, and sangria